Below FAQ are some common concerns of our clients before cooperating with us.
If you have other questions, please just send it to ryan.yu@nbwell.com.
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- Pre Sale Questions
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Pre Sale Questions
We are a professional cable manufacturer with 30 years of experience. Due to our professional, friendly and attentive service, we understand that building long-term business relationships depends on factors such as quality control, pricing, packaging and timely delivery.
We specialize in power cords, extension cords, range and dryer cords, work lights, string lights, cord reels, adapters, power strips, etc. Our main markets are North America, Europe, Australia, etc.
We maintain a robust quality assurance system and utilize rigorous quality control measures. Our quality assurance process involves thorough inspections at every stage of the manufacturing process, including raw material inspection, emi-finished goods, and finished goods. We have implemented a procedure to track the inspection and testing status of all items throughout the manufacturing process. We conduct 100% inspections throughout the production process to ensure consistent quality levels. We diligently inspect and monitor all controls, inspections, equipment, fixtures, and the skills of our production resources to ensure they consistently meet the required quality standards.
Of course! We are happy to accept OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) orders. With our state-of-the-art equipment and experienced R&D team, we are fully capable of fulfilling these types of orders.
For bulk items, the minimum order quantity (MOQ) is usually 500 to 1000 per piece. However, the specific MOQ may vary depending on the product. Alternatively, if the item is in stock, there is no specific quantity requirement and you can purchase any available quantity.
Once the price is confirmed, you can request samples to evaluate the quality of our products. Although the samples themselves are provided free of charge, as a new customer you will be responsible for covering the courier freight.
Once the sample is confirmed and you provide us with the final artwork files, production samples will be ready in 5-10 working days. We will send the samples to you by express and you can expect them to arrive in 3-5 days.
To be honest, the lead time for mass production depends on factors such as order quantity and the season you place the order. Usually, our delivery time is from 25 to 45 days, any special can be negotiated.
The packaging of our products varies depending on the specific product. We offer a range of options, including color sleeve card packaging, color box packaging, polybag packaging, PDQ packaging, header card packaging, blister packaging, and more. We are flexible and can meet your specific packaging requirements.